Refund Policy

Ruby Fragrances offers premium personal care and fragrance products, all of which are consumable in nature. To ensure hygiene and quality, we only ship new, unopened, and unused products.

For this reason, we do not accept returns on any orders placed through the Ruby Fragrances website. Please review your selections carefully before confirming your purchase.

We follow stringent quality checks to ensure that every product meets our high standards before dispatch.

If you’ve placed an order by mistake, you may request a cancellation before the item has been shipped from our facility.

In rare instances where you receive a damaged or incorrect item, we may offer a refund or exchange, provided valid proof (such as unboxing video or photo) is submitted within a specified timeframe.

All Ruby Fragrances products are crafted using high-quality ingredients and are shipped globally. When you shop with us, you’re choosing excellence, trust, and authenticity.